30-Mar-2017, 02:38
Well, at least I'm not crazy. :\
I've got to say, service & support with them has been maddening. If i'd given ~$7000 to any other company and received a product with so many non / partially working advertised features, I'd be irate. With Devialet, I've so far been chalking it up to, "Well, you knew what you were getting into." (based on internet reports pre-purchase). But actually taking functionality away that was there when I bought the gear... that may be a bridge too far.
To anyone else experiencing this issue: *please*, file support tickets and log files from Spark. Let them know that there's a problem. It took me almost two months to get their support guys to admit that the flaky Dialog optical input was a known issue - and that was (is, still) a widely known bug. I have a feeling Auto-Switch will never get fixed unless there's a critical mass of support tickets filed.
I've got to say, service & support with them has been maddening. If i'd given ~$7000 to any other company and received a product with so many non / partially working advertised features, I'd be irate. With Devialet, I've so far been chalking it up to, "Well, you knew what you were getting into." (based on internet reports pre-purchase). But actually taking functionality away that was there when I bought the gear... that may be a bridge too far.
To anyone else experiencing this issue: *please*, file support tickets and log files from Spark. Let them know that there's a problem. It took me almost two months to get their support guys to admit that the flaky Dialog optical input was a known issue - and that was (is, still) a widely known bug. I have a feeling Auto-Switch will never get fixed unless there's a critical mass of support tickets filed.
