10-Jun-2017, 22:06
Am I the only one frustrated at Devialet's poor approach to customer care?
In late April, I committed to upgrading my Expert 120 to a 220 Expert Pro. Here I am in mid June, and I have no idea where my unit is or when I'll get it back. I say I have no idea; more correctly, dates come and go, and I have lost any faith I might have had in the company. I have an email address with a person named Judith in it, but she never answers my messages, leaving it to others, and I am completely underwhelmed by any responses I do receive.
One of the appeals of the upgrade offer was the 'free' streaming board. I stream with a microRendu, and I also use a lovely little Raspberry Pi very successfully. Having established all the hardware and software needed for streaming, my hope was that an on-board streamer would offer a good plug and play solution. I'm questioning whether the hassle of dealing with Devialet will make this worthwhile. I'd be gobsmacked if anything happens on this in 2017, and it will probably be riven with software issues anyway, so my expectations for the streamer are suitably low, despite some hope that it might actually be good.
Customer care always comes from the top of the organisation, and from the numerous observations I've made about the endless delays across a number of topics, it seems clear that the senior management of Devialet don't care much for their customers. For a lifestyle company such as Devialet, that is a dreadful position to be in. Or maybe Devialet expect that their customers are sufficiently well healed to shrug these things off?
In late April, I committed to upgrading my Expert 120 to a 220 Expert Pro. Here I am in mid June, and I have no idea where my unit is or when I'll get it back. I say I have no idea; more correctly, dates come and go, and I have lost any faith I might have had in the company. I have an email address with a person named Judith in it, but she never answers my messages, leaving it to others, and I am completely underwhelmed by any responses I do receive.
One of the appeals of the upgrade offer was the 'free' streaming board. I stream with a microRendu, and I also use a lovely little Raspberry Pi very successfully. Having established all the hardware and software needed for streaming, my hope was that an on-board streamer would offer a good plug and play solution. I'm questioning whether the hassle of dealing with Devialet will make this worthwhile. I'd be gobsmacked if anything happens on this in 2017, and it will probably be riven with software issues anyway, so my expectations for the streamer are suitably low, despite some hope that it might actually be good.
Customer care always comes from the top of the organisation, and from the numerous observations I've made about the endless delays across a number of topics, it seems clear that the senior management of Devialet don't care much for their customers. For a lifestyle company such as Devialet, that is a dreadful position to be in. Or maybe Devialet expect that their customers are sufficiently well healed to shrug these things off?
