Poor Customer Care

[Hifi_swlon]

I have an email address with a person named Judith in it, but she never answers my messages, leaving it to others, and I am completely underwhelmed by any responses I do receive.  

I would suggest creating a support ticket to ask details where your device is located at the moment.
This "Judith" never answered to my questions neither, but support replied to the tickets quite fast.

I think there's a good chance 'Judith' is an imaginary/virtual person.
She tends to deliver only good news I think.