Poor Customer Care

[petrik]

Hello, with all my inquiries, I have always received within 4-6 days of Oceane, Roger and Marcel response! It is not better or worse with Devialet than with other high-end companies! The worst   experiences and pleas I have experienced with the American companies! Since I am with Devialet still well served  

... me too!

I know exactly what you´re talking about!
Nothing is comparable to the American companies treatment. Dealing with Devialet is a walk in the park...

I completely agree!
Devialet always was very responsive to my requests and most lately they exchanged my emote for the 220Pro within a week after I had complained about some dust under the screen of the volume knob.

I have the same experience. I have always got good service from Devialet when ever there has been some hardware related problem. On the other hand, Devialet obviously could improve how they deal with software related problems.

Actually I know also one high end UK brand that is much worse than Devialet in software related problem solving. Their products look good and sound fantastic, but software development is just not their cup of tea. They had terrible bugs in software few years ago but they never fixed those. I wrote dozens of emails to their software developer but he never was able (or willing) to fix the bug.