220 pro wifi

[K4680]

I have got an IT expert to help, we went through the config. again and also tried download the AIR software. However, only got the following error message
"The virtual sound car couldn't be loaded, please restart your computer"

We tried several times with the same result. Any suggestion to solve this problem?

Hello Albert Ho, which operating system and version do you use (Windows, Mac)?

Hello, i have just been installed on 2 different devices NB / PC Air! Without problems! However, I have set up in both devices admin rights, and all virus scanners disabled, at the same time all power cuts (green mode) off