06-Jan-2018, 19:15
Here’s what I received from Devialet customer service (they are remarkably prompt, although there seems to be a little language barrier that requires a bit more back and forth):
“I would advise to make sure the second hand Phantom is sold with its invoice if you plan on benefitting from the 2-years manufacturer's warranty.
If the Phantom fails outside of the warranty period, Devialet is still responsible - if the damage is due to use, not to manufacturing - then a "repair" counter part can be offered in some cases.”
So it would appear that you would need ONLY the original owner’s original sales invoice for the warranty to transfer. And it would appear that there may even be coverage beyond the 2 years for a manufacturing defect - although determining that may be subject to interpretation. I did press him on the “repair counter part” for those unfortunate instances of physical damage or use/abuse beyond 2 years and his response:
“There is a "repair" process - it's actually an exchange that's available for 1.050,00 USD”
So it sounds as if there is indeed a discounted exchange program - likely returned/refurbished product. I pressed further if this amount was different for different models. It appears that it is the same for all models. His response:
“To my understanding, the "repair" is worth on all three models.”
“I would advise to make sure the second hand Phantom is sold with its invoice if you plan on benefitting from the 2-years manufacturer's warranty.
If the Phantom fails outside of the warranty period, Devialet is still responsible - if the damage is due to use, not to manufacturing - then a "repair" counter part can be offered in some cases.”
So it would appear that you would need ONLY the original owner’s original sales invoice for the warranty to transfer. And it would appear that there may even be coverage beyond the 2 years for a manufacturing defect - although determining that may be subject to interpretation. I did press him on the “repair counter part” for those unfortunate instances of physical damage or use/abuse beyond 2 years and his response:
“There is a "repair" process - it's actually an exchange that's available for 1.050,00 USD”
So it sounds as if there is indeed a discounted exchange program - likely returned/refurbished product. I pressed further if this amount was different for different models. It appears that it is the same for all models. His response:
“To my understanding, the "repair" is worth on all three models.”
