09-Jan-2018, 23:35
I have two Phantoms running in stereo via a Dialog, and have been having a back-and-forth with Devialet support for over a year, regarding the "audio dropouts when connected via wifi" issue. (Worse when using the Dialog's optical input, but still present even when running optical directly to one of the Phantoms. I have only one audio source, an optical out from a computer.) I know that PLC / Ethernet is claimed to be "more reliable", but for the purpose of this thread, please accept that a wired connection isn't a solution for me.
The latest tech support rep said something very curious to me today. They want me to try installing an Airport Express, in order to create a dedicated network for the Phantoms / Dialog. I asked, "You mean to replace the wifi network that the Dialog sets up itself?" And the rep went on to try and convince me that the Phantoms were communicating to the Dialog via my *home wifi network*. (Which I know not to be true, since my home network is locked to all but a specified set of MAC addresses.) We actually argued about this for a bit, and then I just let it go.
My understanding is that the Dialog only uses its connection to the local net to download updates and to communicate with spark. The connection from Dialog->Phantoms, when the Phantoms are unwired, is via the Dialog's own private wifi network(s). So introducing an Airport Express into the mix would only serve to improve streaming *to* the Dialog, which isn't something I'm doing.
These pages on Devialet's site seem to agree with me: https://help.devialet.com/hc/en-us/artic...nect-to-it
https://help.devialet.com/hc/en-us/artic...ntom-Setup
Can someone tell me if I'm nuts, and fundamentally misunderstanding how the system operates - or if Devialet's own support people have this fundamental misunderstanding?
The latest tech support rep said something very curious to me today. They want me to try installing an Airport Express, in order to create a dedicated network for the Phantoms / Dialog. I asked, "You mean to replace the wifi network that the Dialog sets up itself?" And the rep went on to try and convince me that the Phantoms were communicating to the Dialog via my *home wifi network*. (Which I know not to be true, since my home network is locked to all but a specified set of MAC addresses.) We actually argued about this for a bit, and then I just let it go.
My understanding is that the Dialog only uses its connection to the local net to download updates and to communicate with spark. The connection from Dialog->Phantoms, when the Phantoms are unwired, is via the Dialog's own private wifi network(s). So introducing an Airport Express into the mix would only serve to improve streaming *to* the Dialog, which isn't something I'm doing.
These pages on Devialet's site seem to agree with me: https://help.devialet.com/hc/en-us/artic...nect-to-it
https://help.devialet.com/hc/en-us/artic...ntom-Setup
Can someone tell me if I'm nuts, and fundamentally misunderstanding how the system operates - or if Devialet's own support people have this fundamental misunderstanding?
