23-Jan-2018, 22:13
Yeah, you won’t receive the refund until the Phantoms have been received and inspected. If they are not up to the standard expected in the terms of the refund you won’t be refunded and the Phantoms will be sent back to you at no extra cost to you.
Taking pictures ensures that during the time the units are out of your hands if any damage occurs that could otherwise alter your refund status you have evidence that it wasn’t you and it was out of your hands. In that case (and providing that you repackaged them the same way you received them) you will still receive the refund as it’s an uncontrollable factor.
Upon inspection of the units Devialet re-polish and completely clean them and performance test them in order to resell them as new units. If the boxes are damaged they’ll replace the box too, and any other included accessories if required (power cable, manuals). As the hardware inside the units doesn’t technically wear down from usage the units are just as new as they were when they underwent initial factory testing which includes a specific set of continuous hours of play, as well as woofer calibration, ect. They just repeat those factory tests.
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Taking pictures ensures that during the time the units are out of your hands if any damage occurs that could otherwise alter your refund status you have evidence that it wasn’t you and it was out of your hands. In that case (and providing that you repackaged them the same way you received them) you will still receive the refund as it’s an uncontrollable factor.
Upon inspection of the units Devialet re-polish and completely clean them and performance test them in order to resell them as new units. If the boxes are damaged they’ll replace the box too, and any other included accessories if required (power cable, manuals). As the hardware inside the units doesn’t technically wear down from usage the units are just as new as they were when they underwent initial factory testing which includes a specific set of continuous hours of play, as well as woofer calibration, ect. They just repeat those factory tests.
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Devialet Phantom (White)
