31-Jan-2018, 07:19
Hi everyone. I'm confused with Devialet support. I contacted them because one of my Phantoms have started making a rattle noise. I sent Devialet a video, bug report and my receipts of purchase with a dealer in Norway. They responded that if the on/off firmware reset did not work they would send me a new dialog. If that didn't work they would exchange the speaker. The last mail said. Please await your new dialog and get back to me with the result. I then asked for a tracking number. Yeah, I'm naiv like that. They then responded. Sorry for the misunderstanding. We hope that you’re place of purchase might exchange it. I have contacted them and hope they agree to help. If not I guess I’m stuck with a faulty speaker. Anyone else who has experienced this problem or confusing Devialet support?
