24-Feb-2018, 15:00
I only needed customer service very early days. The first time when I canceled my preorder in March 2015 after I could purchase my first Phantoms at Colette a French store that sold the Phantoms earlier than Devialet themselves. There was no problem, Devialet refunded the preorder payment just after a phone call. The second time was when the Dialog started to blink in orange or red, which indicated that something was wrong. It got it replaced immediately. I could keep the Dialog until the replacement came and it was still working. After receipt of the new Dialog I returned the old one. Since then I had no need of customer service, listen to the Phantoms almost daily, very stable system, maybe once in a while I do a reboot of Dialog and Phantoms, which is healthy for any IT system to flush memory.
Pierre35, how do you feel?
Pierre35, how do you feel?
