25-Feb-2018, 15:42
(25-Feb-2018, 11:48)Pierre35 Wrote: Streamy,
Thanks. It's good to know.
I've read that Devialet cannot replace Phantom's parts if they get damaged. Is this true?
I'm conducting a quick research on Devialet for a course and as soon as I heard the Phantom I was like: "Gee I need to buy one". But I want to make sure first that I'm covered in case something happens.
I've seen that they offer a 3-year warranty and insurance for 400$. Are they confident something is gonna break?
As for now they cannot replace Phantom parts. They replace the entire speaker. Within warranty they replace them free of charge when the reason is not physical damage. For replacment of physical damaged Phantom Devialet offers this additional insurance that allows in total two replacements independent what the damage is. Since the woofers are thin aluminum parts they do not survive a fall or a strong impact and will be dented. In this case Devialet does not replace free of charge as the impact can damage the chassis or driver unless you have made the additional insurance. With normal care and solid placement the Phantoms work reliable. The internal electronics takes care that the drivers do not produce excursions beyond specifications. With music you cannot damage them. Outside of warranty others reported that Devialet replaces them for a reduced prize around half or less of the initial prize. Others might comment on this with more precise numbers as I have so far not experienced any damage out of warranty.
