26-Oct-2018, 18:54
(26-Oct-2018, 13:29)deviousalet Wrote: Does anybody have hints about how to get attention from Devialet Support? I've been calling customer support for over a month without getting past their tier-1 gatekeepers (who barely speak English anymore never mind understanding anything technical). Every time they promise that an engineer will call me, but that never happens and when I call they always insist that no tier-2 or anyone else is available.Under your circumstances I would think an email to the CEO is warranted. I’m not sure of his address, but I would hazard a guess that this might work. franck.lebouchard@devialet.com
I'm seeking direct contact information for someone at Devialet in higher-level customer support or engineering. Thanks.
There was a thread on this site, "Devialet support stop responding?" but it no longer exists. I hope I chose the right thread for this request.
