Experiences with Devialet product build quality and warranty

[ogs]

Hi all, I'm a new joiner to the forum.

Welcome here!

Unfortunately there are some stories on this forum about both broken Dialogs and Phantoms. Do some searches and you'll see. As Phantoms can not be repaired currently, Devialet some times replaces them even after warranty. Dialog is another story it seems. I do not own either so I am not referring to own experience. Devialet do offer a 'Care pack' which extends warranty. Did the dealer in Singapore mention this?
You will probably have to buy a new Dialog..., but I understand your scepticism