27-Sep-2018, 07:17
Looking at the Devialet Facebook group, people ask tons of questions and leave comments - both good and bad.
Devialet ignore every single one. Just like they ignore us here. They have active customer engagement, and they snub it with disdain.
It’s becoming apparent that this company doesn’t just not care about their users and their feedback. They’re so arrogant as to think they are better than their customers.
I spoke to a Devialet representative in London, and when I mentioned this forum he pulled a face of contempt.
This attitude is unacceptable in 2018 and will be their downfall. They need to get on board with the social and engaged world we live in now, keep their promises, and embrace the opportunity to understand their marketplace and the people within it. Otherwise I’d predict, they are doomed.
I love these products, but how can I purchase something from a company that doesn’t care about me?
Devialet ignore every single one. Just like they ignore us here. They have active customer engagement, and they snub it with disdain.
It’s becoming apparent that this company doesn’t just not care about their users and their feedback. They’re so arrogant as to think they are better than their customers.
I spoke to a Devialet representative in London, and when I mentioned this forum he pulled a face of contempt.
This attitude is unacceptable in 2018 and will be their downfall. They need to get on board with the social and engaged world we live in now, keep their promises, and embrace the opportunity to understand their marketplace and the people within it. Otherwise I’d predict, they are doomed.
I love these products, but how can I purchase something from a company that doesn’t care about me?
