03-Jan-2021, 10:29
Hello,
I have 2 white Devialet Expert Pro 1000, I have been through every update over the years and invested a lot of money.
Sound and function I am absolutely satisfied with the devices. But now a mishap has happened to me. A lid of the cable cover fell off me and at one corner the white paint is damaged and chipped.
I have contacted Devialet with the request for repair or purchase of a new cover. After much back and forth writing, I finally got the statement that the white devices have been a special series and there is no possibility of repair. You can convert the devices in chrome devices, which would cost several thousand euros.
Honestly, it can not be that one buys a company devices for a high 5 digit euro amount and then you get no help. What I find even worse is that no one told me before buying.
That's about the same as when you buy a Mercedes S-Class and get told at a small paint damage, sorry but we can only repaint the entire car, because there is your paint color unfortunately no longer.
Does anyone of you have an idea ?
And by the way, a healthy New Year to you all!
VG
Andi
I have 2 white Devialet Expert Pro 1000, I have been through every update over the years and invested a lot of money.
Sound and function I am absolutely satisfied with the devices. But now a mishap has happened to me. A lid of the cable cover fell off me and at one corner the white paint is damaged and chipped.
I have contacted Devialet with the request for repair or purchase of a new cover. After much back and forth writing, I finally got the statement that the white devices have been a special series and there is no possibility of repair. You can convert the devices in chrome devices, which would cost several thousand euros.
Honestly, it can not be that one buys a company devices for a high 5 digit euro amount and then you get no help. What I find even worse is that no one told me before buying.
That's about the same as when you buy a Mercedes S-Class and get told at a small paint damage, sorry but we can only repaint the entire car, because there is your paint color unfortunately no longer.
Does anyone of you have an idea ?
And by the way, a healthy New Year to you all!
VG
Andi
