05-Feb-2020, 00:45
@IanG-UK,
You're lucky. You've got access to a wider range of acoustic products in the UK than is the case here in Australia and better local representation by the sound of it.
I bought my RealTRAPS panels around 10 years ago or earlier and about the only products available then in Australia were some cheap foam products and maybe Primacoustic and Vicoustic which really didn't have any free standing products plus one firm in Melbourne, 1200 km away, who were the distributor and sole dealer for RealTRAPS which are stand mountable so they can be free-standing. I've been really happy with my RealTRAPS panels though they also have some finish issues, however the firm in Melbourne was a nightmare to deal with. I have to say that I don't think I've ever found another company who made it so difficult for you to make a purchase from them. It took around 6 weeks of to and fro emails just to be able to get a quote so I could place the order. One panel arrived damaged, a big dint in the metal clad side of one of the corner panels, and it took months to get a replacement even though they apparently had panels in stock. I was thinking about ordering another panel or two a couple of years ago and they didn't respond to my first emails, I had to keep following up, and in the end I simply gave up and they lost a sale. It simply wasn't worth the trouble.
If you've got a product with their local operation only 25 miles away from you and issues are easily resolved then you've got a much better situation than I have with my panels. I think RealTRAPS make good products and I would happily recommend them but I won't be buying any more unless they change their Australian distributor to a firm who are a lot easier to deal with.
David
You're lucky. You've got access to a wider range of acoustic products in the UK than is the case here in Australia and better local representation by the sound of it.
I bought my RealTRAPS panels around 10 years ago or earlier and about the only products available then in Australia were some cheap foam products and maybe Primacoustic and Vicoustic which really didn't have any free standing products plus one firm in Melbourne, 1200 km away, who were the distributor and sole dealer for RealTRAPS which are stand mountable so they can be free-standing. I've been really happy with my RealTRAPS panels though they also have some finish issues, however the firm in Melbourne was a nightmare to deal with. I have to say that I don't think I've ever found another company who made it so difficult for you to make a purchase from them. It took around 6 weeks of to and fro emails just to be able to get a quote so I could place the order. One panel arrived damaged, a big dint in the metal clad side of one of the corner panels, and it took months to get a replacement even though they apparently had panels in stock. I was thinking about ordering another panel or two a couple of years ago and they didn't respond to my first emails, I had to keep following up, and in the end I simply gave up and they lost a sale. It simply wasn't worth the trouble.
If you've got a product with their local operation only 25 miles away from you and issues are easily resolved then you've got a much better situation than I have with my panels. I think RealTRAPS make good products and I would happily recommend them but I won't be buying any more unless they change their Australian distributor to a firm who are a lot easier to deal with.
David
Roon Nucleus+, Devilalet Expert 140 Pro CI, Focal Sopra 2, PS Audio P12, Keces P8 LPS, Uptone Audio EtherREGEN with optical fibre link to my router, Shunyata Alpha NR and Sigma NR power cables, Shunyata Sigma ethernet cables, Shunyata Alpha V2 speaker cables, Grand Prix Audio Monaco rack, RealTRAPS acoustic treatment.
Brisbane, Qld, Australia
