Roon streaming issue

[Moonsim70]

Hi all I’m having issues with roon with my 220 pro, playing high res music using the Ethernet port it breaks up. I’ve spoken to dev support and they told to just use air and not ethernet. I prefer the sound if Ethernet but Devialet tell me that I’m supposed to be using air as this is the best solution. It seems like they don’t want to fix the issue and seems like a cop out to me. I also get the audio is loading slowly error. 
Anyone know if a new firmware is coming to sort the issue. 
Thanks