[attachment=3989 Wrote:Hi Kai,
Just updated to macOS Catalina 10.15.4 and got a message indicating Devialet AIR client will be incompatible with future version of macOS.
Did anyone reported to Devialet support? Not sure what is the future for Devialet Expert user.
Attached the screenshot.
Kai
I contacted Devialet on this very matter, it’s clear they don’t give a monkeys’s about it’s customers and after care, they’ve had over 18 months to deal with this and done absolutely nothing. Customer aftercare is clearly not in there agenda, they just want to push out the phantom products and leave existing customers to rot.
the lesson learned is, don’t rely on expensive equipment that relies on the software, because you could spend a ton of money and then after a few years it’s no longer fit for purpose.
Here is the response I’ve had from Devialet.
“Many thanks for reaching out.
At this stage, Devialet Air is not compatible with Catalina. We apologize as we are unable to provide an availability date for a compatible version.
In the meantime, please use AirPlay as the virtual soundcard is mandatory or UPnP/Roon Raat for file streaming.
USB is also an excellent and recommended alternative.
Please let us know your thoughts.
Thank you for your understanding and for your support of Devialet's products.
Have a beautiful week ahead. Cheers
Shanna | Customer service & support Devialet”
