(16-Jul-2020, 15:02)daibaron Wrote:This is an update. Turns out my mesh network was part of the problem, the Devialet app the other half of the problem.(16-Jul-2020, 10:24)Eggman Wrote: Well, after a couple of weeks of enjoying the new setup, it has turned into a disaster. I've been experiencing the same problem as others on this forum. The Phantoms disappear off the app. Sometimes an entire room setup, sometimes one half of a stereo pair (I have 3 Golds). Sometimes one glitches out right in the middle of playback.Yes, I understand how frustrating it must be.
Contacted support, they suggested I connect via Ethernet cable, which required me to buy an Ethernet cable, all to find out the Phantom didn't recognize the Ethernet connection. I tried a whole new router, no help, replaced the modem, no improvement. I don't think PLC will work because the sockets are each on the opposite sides of a fireplace -- the only place in the house where they can work. Also I have to plug all my gear into surge protectors, so who knows. Really hoping there's a firmware and software update SOON.
For no reason your experience is totally ruined when if was fine the day before
Of course the technical support will advise you to use Internet cable as if the other network interfaces were not reliable.
They will ask you to replace your router as if your current hardware was shit
They will ask you to move your Phantom to another place just to see if it works better.
What you are experiencing is a typical Devialet's nonsense bullshit experience.
If you are experiencing trouble with an Eero mesh network, here are two recommendations:
1) make sure your Beacons are far apart. If they are too close, they will confuse the Phantoms and cause them to jump from router to router.
2) create IP reservations for each Phantom.
Finally, the new V1.12 app seems to have ironed out some bugs.
At last, able to enjoy music again!!!
