Issue with Dual Mono

[mdconnelly]

If you own dual monos and you've experienced the problems with the online configurator, I'd suggest submitting a ticket to Devialet.  I have done so and the response I received was that they recognize the problem but that since it is not a problem on single box configs and that most users that own dual monos understand the need to start a complete new config,  fixing this is not currently on their list.

 I have to say I found the above comment to be very interesting.  Specifically the Devialet statement "that most users that own dual monos understand the need to start a complete new config".  I mean, how are "most users" supposed to know this?    I actually checked on the Devialet website, there is nothing there.  (not that I could find anyway, so if it is buried somewhere it is certainly not obvious)  Actually, all I can find on their website are a number of nicely stored old configurations of mine that apparently I am not to use because I already know that I should start a new config from scratch.

Maybe Devialet have provided this useful information in an email?  After all, I do subscribe to their newsletters.  Checking back over recent Devialet emails there is some stuff about "Unknown Atmospheres", "Head in the clouds" (strangely appropriate that one) "Experience a masterpiece", and many other fine emails.  Nothing I could find advising dual mono users to start a new config. 

How nice would it be to get the odd email with a few hints and tips that would avoid Configurator perils and similar.  I could write one in less than an hour.  What is Devialet's excuse?

I just submitted a followup on my ticket stating exactly this.... they either need to fix this or find a way to better communicate with existing owners of dual mono configurations about the problem.    Right now, the only way customers learn of this is either reading posts here or, more likely, finding out the hard way that editing an existing configuration may result in significant problems and then submitting a ticket.