09-Jun-2020, 13:37
CS was very smart on the phone but at the end:
- they did not really pay attention to all my descriptions and critical listening vs other speakers
- they did not investigate anything / suggest replacement / expand period for retraction of my purchase
Their only "advices" was to change placement options... one more proof they did not watch the videos I sent them because I already tried that
I am very upset because I gave them all the clues to investigate, made a lot of tests, recorded differents song playing vs other speakers, etc. That was time consuming but I wanted to understand the problem. Only return from them to my gentle help was 1/ silence 2/ stupid questions - I mean questions which was already answered to in my long problem descriptions.
I will not try to convince anybody at Devialet. I am a customer. If they fail to help me, that's it. The Phantoms will go back to them on Friday.
Thanks for your reply
- they did not really pay attention to all my descriptions and critical listening vs other speakers
- they did not investigate anything / suggest replacement / expand period for retraction of my purchase
Their only "advices" was to change placement options... one more proof they did not watch the videos I sent them because I already tried that
I am very upset because I gave them all the clues to investigate, made a lot of tests, recorded differents song playing vs other speakers, etc. That was time consuming but I wanted to understand the problem. Only return from them to my gentle help was 1/ silence 2/ stupid questions - I mean questions which was already answered to in my long problem descriptions.
I will not try to convince anybody at Devialet. I am a customer. If they fail to help me, that's it. The Phantoms will go back to them on Friday.
Thanks for your reply
