03-Sep-2020, 09:41
I'm looking for feedback from this community about what I should do next...maybe I should only give up on the Phantom Gold and move on to other greener pastures (after I get a full credit) please.... :-(
I've been battling with Devialet support for months now around an issue that I have, my Phantom Gold stops recognizing (after a few minutes of playing those tracks) the Toslink cable is connected to the speaker every time I play 192/24 tracks...initially the answer was it must be your cables....I trialed/bought several different cables (including a very expensive Lifatec), the source is not good (I had an EVGA Nu card), moved to a Primare NP5, etc, etc...and today I received this answer below:
>Manson (Devialet)
>Sep 3, 2020, 7:10 AM GMT+2
>Hello Renato,
>
>Hope you are well. The investigation of the optical input is now completed.
>
>Our engineer confirmed that use an optical input at 24/192k is above the product limitation of the Devialet system, while Phantom is not officially >compatible with 24/192k.
>
>If you would like to stream such high-quality tracks without downsizing, I would recommend UPnP as an alternative. You will need to download a >UPnP app that is compatible with your Primare NP5.
>
>Hope you can understand.
>Best Regards,
>Manson | Customer service & support Devialet
Deviatet website (https://www.devialet.com/en-au/buy-gold-phantom/) clearly states the spec is supported and I'm sure there are dozens of people in this forum paying HiRed (192/24) tracks via Toslink, so I'm completely flabbergasted with this answer and unsure what to do anymore...should I reach out to a different Support (Frensh) or something, I hear different countries have a different quality of support, etc...I need help community....I love my Phantom Gold but it has been too painful just to listen to music....
I've been battling with Devialet support for months now around an issue that I have, my Phantom Gold stops recognizing (after a few minutes of playing those tracks) the Toslink cable is connected to the speaker every time I play 192/24 tracks...initially the answer was it must be your cables....I trialed/bought several different cables (including a very expensive Lifatec), the source is not good (I had an EVGA Nu card), moved to a Primare NP5, etc, etc...and today I received this answer below:
>Manson (Devialet)
>Sep 3, 2020, 7:10 AM GMT+2
>Hello Renato,
>
>Hope you are well. The investigation of the optical input is now completed.
>
>Our engineer confirmed that use an optical input at 24/192k is above the product limitation of the Devialet system, while Phantom is not officially >compatible with 24/192k.
>
>If you would like to stream such high-quality tracks without downsizing, I would recommend UPnP as an alternative. You will need to download a >UPnP app that is compatible with your Primare NP5.
>
>Hope you can understand.
>Best Regards,
>Manson | Customer service & support Devialet
Deviatet website (https://www.devialet.com/en-au/buy-gold-phantom/) clearly states the spec is supported and I'm sure there are dozens of people in this forum paying HiRed (192/24) tracks via Toslink, so I'm completely flabbergasted with this answer and unsure what to do anymore...should I reach out to a different Support (Frensh) or something, I hear different countries have a different quality of support, etc...I need help community....I love my Phantom Gold but it has been too painful just to listen to music....
