04-May-2021, 16:25
I’m in process with two Phantom Golds. The return kits arrived within a few days, UPS return shipping took about a week (from Washington state). They shipped one of the new Phantoms two days after getting my return, and it arrived 5 days later. The other one still has NOT shipped, 2+ weeks after they reported receiving my trade-ins (April 16). I’ve had a few phone calls and emails with support, and today they said there was an “IT problem” and my 2nd Phantom should ship soon. But I’m growing a bit impatient at their inability to tell me anything of substance on my order, which still shows as “Processing” when I check the order status on devialet.com. I’m hoping it finally ships this week, but logistics appear to be challenging for Devialet.