10-Jun-2021, 12:16
Hi T-Fury thanks for your post - your experience is completely different from mine - looks like it took you around 36 days in total which isn't bad from America to France and back again. Mine has finally arrived at Devialet 33 days after placing my order.
The packages have finally arrived at Devialet - this may well have been caused by a Brexit issue. Once I sent the copies of the invoices over to Devialet this seems to have released the packages.
When I attached the three copies of the invoices to the original packaging I put them in a seperate clear pouch directly next to the shipping label - on the basis that this shows my name and address which is what UPS requested.
I can't see how anyone would have missed these documents being present but I wonder if the fact they were in a separate - though clearly visible pouch could have caused the delay?
Devialet were most helpful once they acknowledged there was an issue.
Hopefully new speakers will be on the way soon.
kantblue
The packages have finally arrived at Devialet - this may well have been caused by a Brexit issue. Once I sent the copies of the invoices over to Devialet this seems to have released the packages.
When I attached the three copies of the invoices to the original packaging I put them in a seperate clear pouch directly next to the shipping label - on the basis that this shows my name and address which is what UPS requested.
I can't see how anyone would have missed these documents being present but I wonder if the fact they were in a separate - though clearly visible pouch could have caused the delay?
Devialet were most helpful once they acknowledged there was an issue.
Hopefully new speakers will be on the way soon.
kantblue
