Sorry if this topic already exsists (but I couldn’t find it).
All of a sudden the 18 months old remote of my Expert 250 Pro is completely dead. Volume does not work, no button works, no connection to the Expert. Changed batteries for fresh ones, tried pushing all four buttons at the same time, tried re-coupling: nothing.
Any suggestions? Ofcourse I contacted Devialet customer service but they did not respond (yet).
Update 16/11/21
after sending another email to Devialet support Paul (Devialet support) called within 6 hours. 15 minutes later an UPS label was received to send in the remote to France to have it repaired or changed.
Asking Paul what Devialet does on the Experts he replied that ‘the technicians still work hard on the Expert range to make it even better’. I really want to believe it is true (,,,).
All of a sudden the 18 months old remote of my Expert 250 Pro is completely dead. Volume does not work, no button works, no connection to the Expert. Changed batteries for fresh ones, tried pushing all four buttons at the same time, tried re-coupling: nothing.
Any suggestions? Ofcourse I contacted Devialet customer service but they did not respond (yet).
Update 16/11/21
after sending another email to Devialet support Paul (Devialet support) called within 6 hours. 15 minutes later an UPS label was received to send in the remote to France to have it repaired or changed.
Asking Paul what Devialet does on the Experts he replied that ‘the technicians still work hard on the Expert range to make it even better’. I really want to believe it is true (,,,).
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Mark Levinson No585 | Denafrips Venus II 12th | Crystal Cable XLR | Crystal Cable Diamond2 USB | Crystal Cable Reference Diamond speaker cables | MartinLogan Expression ESL 13A | Roon Nucleus + Qobuz | TeddyPardo LPS for switch and Nucleus. (I gave up on Devialet)
Mark Levinson No585 | Denafrips Venus II 12th | Crystal Cable XLR | Crystal Cable Diamond2 USB | Crystal Cable Reference Diamond speaker cables | MartinLogan Expression ESL 13A | Roon Nucleus + Qobuz | TeddyPardo LPS for switch and Nucleus. (I gave up on Devialet)
