20-Sep-2014, 23:33
(This post was last modified: 20-Sep-2014, 23:53 by Georgethesixth.)
I've send this mail to support. Not nice and probably received by a poor support guy who cannot change things, but they have to take customer service more seriously imo. After three months, the least one can expect is an official workaround.
On June 22th 2014, the first reports of the white noise issue were reported on the Unofficial Devialet Forum, and in a support call to your organisation. Today, almost three months later, there is still no official communication from Devialet.
Actually, I find it hard to believe that it can take months to give guidance on work around's to customers. All I want is an official public communication on what's going on and - if possible - what we can do to avoid the problem. Eg. Play only CD-quality music, turn the box of after 3 hours etc etc
On June 22th 2014, the first reports of the white noise issue were reported on the Unofficial Devialet Forum, and in a support call to your organisation. Today, almost three months later, there is still no official communication from Devialet.
Actually, I find it hard to believe that it can take months to give guidance on work around's to customers. All I want is an official public communication on what's going on and - if possible - what we can do to avoid the problem. Eg. Play only CD-quality music, turn the box of after 3 hours etc etc
