My Devialet 200 goes back on Wednesday...

[Damon]

Very sorry to hear of this situation. It sounds as though there is still some reason to hope that the situation will be resolved in a responsible manner, but it does sound as though things are sliding into the abyss. It is always disappointing when the support system of a fabulous product isn't, itself, fabulous. I think that in most industries, customer support that is better-than-expected can generate a lot of customer loyalty, which leads to owners recommending the products, and builds a company reputation that can have tangible sales benefits.

There may be some extra complications in the support chain, with Devialet apparently scrambling its distribution network. I hope it doesn't leave you getting the short end of the stick.