18-Dec-2015, 13:46
(16-Dec-2015, 19:26)moideb Wrote: We've got a Devialet 200 and use it with a Windows 10 laptop. The amp is plugged into ethernet and I was using Air to play my streaming Tidal music. Stuttering starts after a period and the only way to get rid of it is to turn the amp off and on again which isn't pleasant.
I contacted Devialet support and this is their reply. Don't hold your breath for an Air upgrade anytime soon!
Devialet Support (Devialet)
14 déc. 12:41
Dear Sir or Madam,
Thank you for your message.
Devialet AIR is actually not compatible yet with Windows 10.
USB will be the way to avoid any issues with AIR and Windows 10.
There are no new versions of AIR that will be release soon unfortunately.
Best regards,
I think that this is a fairly outrageous response from Devialet support. It is not as is Windows 10 is some kind of obscure operating system only used by a handful of enthusiasts. It also a little strange; in that many Windows 10 users report that AIR works without any issues, so clearly it is at least partially compatible. For me AIR / Windows 10 works fine on some occasions, often for many hours without issue, but other days I do get stuttering. I would like to know why this is, I'm sure a couple of tweaks to my PC and all might be well. But if all Devialet will say is that Windows 10 is not compatible and no update is due, this doesn't tell me much in the way of useful information. What it perhaps does tell us is that Devilaet have either given up on AIR, or maybe they are just too busy with other things at the moment. At the very least, it clearly indicates that Devialet are not allowing their support staff to communicate sensibly on the subject. This is unacceptable in my view.
