10-Oct-2015, 20:59
I have tried to reset my system numerous times after the latest firmware upgrade based on your recommendations. Power cycle off, wait ten minutes, close all open Spark applications, plug Phantoms directly into outlet, push reset button three times, open Spark, restart process and finish setup. I have done that three times today and it still cuts out (no sound) when I turn the volume up to around 70. First one Phantom stops playing, then the next one stops, then the playqueue goes blank. This has been going on for two weeks. I have tried this procedure at least 6 times. Such beautiful product that doesn't work.
I think I'm done... Unless they can get this to work correctly, I want to return everything! I'm open to trying something different but this is not a good customer experience. They sound great when they work, the problem is they don't work that much at high volume. It has taken way too much of my time. This problem was not happening before the latest firmware upgrade.
I think I'm done... Unless they can get this to work correctly, I want to return everything! I'm open to trying something different but this is not a good customer experience. They sound great when they work, the problem is they don't work that much at high volume. It has taken way too much of my time. This problem was not happening before the latest firmware upgrade.
