26-Oct-2015, 16:19
I emailed support and suggested (again) that they implement RoonSpeakers transport when its available, since Air is unreliable and this would hopefully offer a viable alternative.
The response this time? They just ignored the question about Roon, and asked for my system details so they 'can help me fix my Air issues'. After having tried this process early on in my Devialet ownership, and it failing, I then have a few communications with them acknowledging that its a known fault. They still seem to be acting shocked about it and trying to fob people off with the idea that its just an incorrect configuration or something. Hilarious.
An update incase anyone's getting excited about possible upcoming features:
-They don't plan to update the app (iOS or computer based) to let you configure any parameters 'real-time', since its too much work and you can develop your own system based on the RS232 connection as some people apparently have!
-Room correction's out as apparently everyone thinks SAMs a 'much hotter topic' and so the signal processing team are 'busy' getting new speakers SAMmed. This is apparently what EVERYONE wants.
Makes you wonder if anyone's actually running Devialet or if they even have a clue about the wants/needs of their customers.
The response this time? They just ignored the question about Roon, and asked for my system details so they 'can help me fix my Air issues'. After having tried this process early on in my Devialet ownership, and it failing, I then have a few communications with them acknowledging that its a known fault. They still seem to be acting shocked about it and trying to fob people off with the idea that its just an incorrect configuration or something. Hilarious.
An update incase anyone's getting excited about possible upcoming features:
-They don't plan to update the app (iOS or computer based) to let you configure any parameters 'real-time', since its too much work and you can develop your own system based on the RS232 connection as some people apparently have!
-Room correction's out as apparently everyone thinks SAMs a 'much hotter topic' and so the signal processing team are 'busy' getting new speakers SAMmed. This is apparently what EVERYONE wants.
Makes you wonder if anyone's actually running Devialet or if they even have a clue about the wants/needs of their customers.
>>> 1st Place Award: Devialet, last decades most disappointing technology purchase. <<<
