22-Oct-2015, 08:33
Yes it lets them down badly and I think they get away with it because the products sound awesome. I have not heard the Phantom , I have had a 200 and I believe the advert to be misleading. I am currently awaiting a phone call from one of the management team to discuss my issues.
We say customer service......I think it could be just one person. Certainly all of my correspondence comes from one person.
I believe their lack of respect for their customers will ultimately cost them. This is a shame as it is a great brand and we all want to see it flourish as it will benefit all of us.
I think too many people let them get away with over promising and then not delivering what is advertised. I for one have made the decision to fight my case in whatever way i have to.
We say customer service......I think it could be just one person. Certainly all of my correspondence comes from one person.
I believe their lack of respect for their customers will ultimately cost them. This is a shame as it is a great brand and we all want to see it flourish as it will benefit all of us.
I think too many people let them get away with over promising and then not delivering what is advertised. I for one have made the decision to fight my case in whatever way i have to.
Devialet 200 -- Roon Nucleus-- Sonus Faber Olympica 2 -- Tellurium Q Black Speaker Cables --
Chord Qutest -- Niimbus US5 Pro Headphone amp —HifiMan HEK, Abyss 1266TC
Newcastle upon Tyne, England
Chord Qutest -- Niimbus US5 Pro Headphone amp —HifiMan HEK, Abyss 1266TC
Newcastle upon Tyne, England
