31-Oct-2015, 13:58
How do you plan to structure the correspondence? I would suggest the following:
Start by addressing the general issue of Devialet's complete refusal to provide sensible correspondence with respect to any issues with their products, essentially providing a wall of silence with respect to anything that might show them as being less than perfect. The request would be to get them to open up on such issues.
Then provide some examples of current the key issues which you wish Devialet to address, which for me would be the progress and future plans for a fully stable version of AIR, and details and schedule for implementation of Dialog compatibility with AIR. (Phantom users might have other specific issues?)
Then maybe some proposals for positive solutions? As an example, there was a section on their website soliciting feedback for the beta version of AIR. This was good, but probably could be improved a little in format. What was missing? Any sensible feedback from Devialet.
Start by addressing the general issue of Devialet's complete refusal to provide sensible correspondence with respect to any issues with their products, essentially providing a wall of silence with respect to anything that might show them as being less than perfect. The request would be to get them to open up on such issues.
Then provide some examples of current the key issues which you wish Devialet to address, which for me would be the progress and future plans for a fully stable version of AIR, and details and schedule for implementation of Dialog compatibility with AIR. (Phantom users might have other specific issues?)
Then maybe some proposals for positive solutions? As an example, there was a section on their website soliciting feedback for the beta version of AIR. This was good, but probably could be improved a little in format. What was missing? Any sensible feedback from Devialet.
