04-Nov-2015, 14:42
Will you sign a petition asking Devialet to improve customer service, especially the handling of the AIR problem?
As one of the main protagonists in relation to the Air problem, albeit an issue for me which is now solved, at least at the moment, I probably approach this with a degree of bias.
I'd just say a couple of things.
First, without getting some sort of approval, I suspect any petition cannot be a DevialetChat petition but merely a petition from Devialet owners who happen to be members of DevialetChat.
Second, in relation to Air, I cannot see this approach being effective to any greater extent that is currently achieved through individual correspondence/dialog (excuse the pun). Devialet's top guys will be looking at much bigger things than Air problems. But they know they have probably already "solved" the Air issue as is demonstrated using the Dialog/Phantom approach. We need to wait for it to trickle up to the Expert line.
But second, in relation to customer service, they do need to get better albeit all staff in shops like Harrods cannot be technical experts and should acknowledge that.
In an ideal world I think they need a section on the Devialet website on "work in progress"; or they should participate on this forum. Whether they have appropriate resource to do this is something only they know.
As one of the main protagonists in relation to the Air problem, albeit an issue for me which is now solved, at least at the moment, I probably approach this with a degree of bias.
I'd just say a couple of things.
First, without getting some sort of approval, I suspect any petition cannot be a DevialetChat petition but merely a petition from Devialet owners who happen to be members of DevialetChat.
Second, in relation to Air, I cannot see this approach being effective to any greater extent that is currently achieved through individual correspondence/dialog (excuse the pun). Devialet's top guys will be looking at much bigger things than Air problems. But they know they have probably already "solved" the Air issue as is demonstrated using the Dialog/Phantom approach. We need to wait for it to trickle up to the Expert line.
But second, in relation to customer service, they do need to get better albeit all staff in shops like Harrods cannot be technical experts and should acknowledge that.
In an ideal world I think they need a section on the Devialet website on "work in progress"; or they should participate on this forum. Whether they have appropriate resource to do this is something only they know.
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)
Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
