Petition Devialet

[rwjr44]

Shoot guys


Dear Sirs,


Since 18 months, there are serious problems with the AIR application, part of your Expert product range.  

Even today, Devialet promotes AIR on his website as a solution for 'streaming audio content without compromise'.  The reality is that lots of users experience problems with AIR after a couple of minutes playing music.  These problems are only resolved by restarting the AIR-software or -  in serious cases - the Expert itself.

Since normal support requests are clearly insufficient to get a statement from Devialet about this issue, we see no other solution than try to get an answer from your company by ways of petitioning you to solve this problem as soon as possible.

We politely ask that :

- Potential customers are warned about the current issues.
Devialet creates and maintains a dedicated support page on the website.
If Devialet is not able to solve the issues on all hardware, at least give clear information about hardware that will work.

May we also ask that the software interfaces between the Expert and other devices are actualised so they allow at least the control of the functionality that new firmware brings :

The IOS app has no had no functionality upgrade since version 1.0  A lot of functionality that is controllable by the Devialet Remote is not controllable by the app. 
The RS-232 interface is not upgraded since firmware 7.  Functionality like ICM cannot be managed remotely.

We look forward to your reaction.

Kind regards,


Concerned customers

Don't forget the problems with their implementation of the Ethernet protocol.