26-Jun-2016, 15:46
IMHO the interface with the outside world went pear shaped when Bernard Arnault of LVMH bought in.
When my attention was first drawn to Devialet they were a small new high tech company in Paris. Their web site was simple, easy to navigate and full of well explained technical information.
I bought 2 D-Premiers and if you needed any technical help the one man PR department put you directly in touch with an engineer if he couldn't help personally.
After the big investment we got the Orange web site. Almost impossible to find anything in, some pages had no links at all. When I complained about its uselessness I was told they thought it better.
My guess is that JVMH is a marketing specialist (they sell very expensive products), they perhaps specified a sales targeted web site.
I am quite sure that I, personally, would almost certainly not have followed up my interest in the technology with a home demo if the current web site had been going back then.
None of the information which fired my interest is easy to find any more and the way the data is presented assumes the reader is an idiot or at least technically illiterate.
This is a disappointment since I love the product and the engineering.
Free updates forever could be a double edged sword. It could also mean that we get one update then there aren't any more...
When my attention was first drawn to Devialet they were a small new high tech company in Paris. Their web site was simple, easy to navigate and full of well explained technical information.
I bought 2 D-Premiers and if you needed any technical help the one man PR department put you directly in touch with an engineer if he couldn't help personally.
After the big investment we got the Orange web site. Almost impossible to find anything in, some pages had no links at all. When I complained about its uselessness I was told they thought it better.
My guess is that JVMH is a marketing specialist (they sell very expensive products), they perhaps specified a sales targeted web site.
I am quite sure that I, personally, would almost certainly not have followed up my interest in the technology with a home demo if the current web site had been going back then.
None of the information which fired my interest is easy to find any more and the way the data is presented assumes the reader is an idiot or at least technically illiterate.
This is a disappointment since I love the product and the engineering.
Free updates forever could be a double edged sword. It could also mean that we get one update then there aren't any more...
Devialet Original d'Atelier 44 Core, Job Pre/225, Goldmund PH2, Goldmund Reference/T3f /Ortofon A90, Goldmund Mimesis 36+ & Chord Blu, iMac/Air, Lynx Theta, Tune Audio Anima, Goldmund Epilog 1&2, REL Studio. Dialog, Silver Phantoms, Branch stands, copper cables (mainly).
Oxfordshire