27-Feb-2016, 10:38
(20-Feb-2016, 19:51)stadidas Wrote: About a month ago I purchased a Silver Phantom from Devialet at Westfield London. I was very happy with the sound except for an annoying hissing noise that occurs during music playback from all sources (WiFi, Bluetooth, and optical). It sounds exactly like the problem described in this thread: http://devialetchat.com/showthread.php?tid=1367 as per Invader's post - "I experience it all the time during playback and around 2s after stopping/pausing"
I contacted Devialet support and they requested a video of the Phantom making this sound. They agreed that this was unacceptable and organised for me to get a replacement Silver Phantom, again from Devialet at Westfield in London. I picked up the replacement today and it has the exact same problem.
Does anyone else experience this with their phantoms, or know of a solution? I love the sound of the phantom but during quieter passages of music the hiss is very irritating and really ruins the experience. Any suggestions for a solution welcome!
All phantoms suffer from this hiss (I even sent mine back because I believed it to be faulty). It is just something we have to live with, perhaps it is something that can be resolved via software updates in the future however I am doubtful that this is the case. I have inspected several phantoms and have not seen one that does not emit some type of hiss ( I work in the audio industry so I have the advantage of being able to test several models). At around 2 - 3m distance from the phantom the hiss becomes fairly hard to notice... I would recommend sitting a little further away from your speakers
