03-May-2016, 23:00
To explain the condemnation:
If Devialet were working hard to fix the problems their customers have I would be less critical of them playing with sports cars, renting Versailles, and the rest. They're spending a ton of money on marketing, and marketing staff. We see no evidence of them spending such money on engineering or customer support. So we are waiting around for them to fulfill their promises to us as paying customers while watching them play with themselves. If they were meeting their lofty promises and wanted to trumpet their success at Versailles by inviting OdA customers and their top dealers to a celebration of great sound that's would be fine. However, while I think they make excellent stuff it doesn't live up to their claims, doesn't work reliably for many (not just AIR but Phantom, Dialog, Spark, etc.), and their technical support to dealers and their own first-level customer support is ridiculously delayed to nonexistent. So it sure seems that Devialet is short-staffing engineering and support at the expense of marketing. Then there's the dishonesty of their marketing...
Sigh. Luckily my D400 sound great and I love listening to them. I just wanted to help explain the reaction in this thread for those who don't understand. Back to the lovely music.
If Devialet were working hard to fix the problems their customers have I would be less critical of them playing with sports cars, renting Versailles, and the rest. They're spending a ton of money on marketing, and marketing staff. We see no evidence of them spending such money on engineering or customer support. So we are waiting around for them to fulfill their promises to us as paying customers while watching them play with themselves. If they were meeting their lofty promises and wanted to trumpet their success at Versailles by inviting OdA customers and their top dealers to a celebration of great sound that's would be fine. However, while I think they make excellent stuff it doesn't live up to their claims, doesn't work reliably for many (not just AIR but Phantom, Dialog, Spark, etc.), and their technical support to dealers and their own first-level customer support is ridiculously delayed to nonexistent. So it sure seems that Devialet is short-staffing engineering and support at the expense of marketing. Then there's the dishonesty of their marketing...
Sigh. Luckily my D400 sound great and I love listening to them. I just wanted to help explain the reaction in this thread for those who don't understand. Back to the lovely music.
