New product launch?

[mdconnelly]

The issue of 'brand loyalty' started with a discussion as to why someone might not want to spend 3-4k Euro for a "Mk 2" upgrade if it were made available.  For me, that would be a substantial increase in my investment in my Dev 200.   If such an upgrade were to be made available, I for one, would pause a bit before jumping.  Not saying I wouldn't do it - I'd do my homework, wait to hear the reviews, hope to hear it in my home first, and break a few piggy-banks trying to figure out how to afford it.   

The heartburn for me is because over the last 10 months that I've owned my Devialet 200, Devialet-the-company has been a bit of a disappointment in their customer communication and support (or more precisely, total lack thereof).  And, no matter how awesome their products are (which they certainly are), it fosters a bit of trepidation toward investing further when the company itself is not fully meeting my expectations.   Is that a brand-loyalty issue?  Perhaps, or maybe just an expression of slight frustration.

Hey, there are many different business models out there.  Personally, I value those that are open and accessible... That readily communicate with their customers and provide insight on direction. That are responsive to inquires and prompt in addressing problems.   It just requires a customer-centric philosophy.   Hey, just imagine if Devialet would commit a few resources to participate in this forum (or one of their own)?  Think of the many forums you likely visit routinely where other companies do actively engage.   It's rapidly becoming an expectation and thus, a most notable void when not provided.

Personally, I really want to see Devialet knock a few out of the park and I'm excited to see what's in store in the upcoming announcement (there will be one, right? ;-)