20-Jul-2014, 17:57
(19-Jul-2014, 05:29)Music or sound Wrote: Upgrade nightmare!
I decided to upgrade because I am using the cross-over function and improved DSP would allow better functionality (hopefully) even I am not convinced of any significant sonic improvement. I wanted to minimize the time I am without my unit and music. As I am living in California I had to deal with Audioplus to perform the upgrade. I talked to them in May (RA was generated) but only shipped my unit in June just before I took a week long trip. The shipping took 6 days, the slowest option possible. When I inquired after 3.5 weeks, they told me they are out of parts. After 5 weeks they finally finished and in an other week I should receive it back as a D250. Audioplus should have properly planned for parts to perform the upgrade promptly and also the shipping within the US is ridiculous. The costs for the upgrade are quite high and for that I should expect expedient service and shipping.
I was very impressed with the sound and functionality of Devialet but this service is totally unacceptable!
I wonder if, by putting a deadline on the D-Prem upgrades, they have had a huge influx of machines to upgrade?
I'm not saying that's any excuse for having to wait so long, but probably inevitable if they underestimated demand.
Devialet 1000 Pro. Martin Logan Montis, Michell Gyrodec, Melco N1ZH, Mutec MC3+ USB
