01-Jan-2015, 20:39
Gurux,
I don't know your entire history with the D or your experiences contacting Devialet. But you seem to be unhappy that your older product doesn't have every possible function (UPnP, room correction, infrared), that it is isn't still superior to their latest, or later products, and that some upgrades are optional instead of automatic and free. You also criticize them for SAM, which you find useless, but the vast majority of posts here are very complimentary. Every review I've read is the same. Devialet doesn't do room correction: true enough, but other software does. That is not a flaw in the Devialet product line. It is a decision they made. They prioritized, as you advised.
We all buy products when they offer us a combination of performance and price, and whatever else we want. Yes, Devialet has included some element of upgradability in its promotion, but that does not mean every piece of hardware will be capable of every future improvement.
You don't expect you car to be upgradeable just because a new model comes out, or that the computer purchased in 2014 will be the same or as good as the next model six months later. Devialet cannot be any different. That there have been software improvements available seems to me still to put Devialet ahead of every other audio company, at least for their current / recent products. I can't see how they can be faulted for making the D120 as good and capable as it can be.
I don't think the comparisons to Naim are correct; their upgrades are not automatic or cheap. Upgrading my UQ1 to a UQ2 will be close to $500.00. As you will undoubtedly know, Naim owners all screamed for Spotify. Then when it became available there was widespread complaining about the SQ. The SU has been replaced by the newer SU2, with no upgrade path available. That's the way most hardware works. And not everybody here has been clamouring for UPnP. And if there is one consistent area of complaints on the Naim forum, it is UPnP connectivity, and the function of the app. Long, loud, angry and persistent posts. I know, as I'm one of the complainers there.
I'm not diminishing your experience with Devialet's customer support or service. They may not be very good at it. I also don't know what you read or were told before you made your purchase. But just because they are not doing what you want, or continuing to upgrade your particular product does not mean that they are not innovating or making legitimate design or business decisions.
I don't know your entire history with the D or your experiences contacting Devialet. But you seem to be unhappy that your older product doesn't have every possible function (UPnP, room correction, infrared), that it is isn't still superior to their latest, or later products, and that some upgrades are optional instead of automatic and free. You also criticize them for SAM, which you find useless, but the vast majority of posts here are very complimentary. Every review I've read is the same. Devialet doesn't do room correction: true enough, but other software does. That is not a flaw in the Devialet product line. It is a decision they made. They prioritized, as you advised.
We all buy products when they offer us a combination of performance and price, and whatever else we want. Yes, Devialet has included some element of upgradability in its promotion, but that does not mean every piece of hardware will be capable of every future improvement.
You don't expect you car to be upgradeable just because a new model comes out, or that the computer purchased in 2014 will be the same or as good as the next model six months later. Devialet cannot be any different. That there have been software improvements available seems to me still to put Devialet ahead of every other audio company, at least for their current / recent products. I can't see how they can be faulted for making the D120 as good and capable as it can be.
I don't think the comparisons to Naim are correct; their upgrades are not automatic or cheap. Upgrading my UQ1 to a UQ2 will be close to $500.00. As you will undoubtedly know, Naim owners all screamed for Spotify. Then when it became available there was widespread complaining about the SQ. The SU has been replaced by the newer SU2, with no upgrade path available. That's the way most hardware works. And not everybody here has been clamouring for UPnP. And if there is one consistent area of complaints on the Naim forum, it is UPnP connectivity, and the function of the app. Long, loud, angry and persistent posts. I know, as I'm one of the complainers there.
I'm not diminishing your experience with Devialet's customer support or service. They may not be very good at it. I also don't know what you read or were told before you made your purchase. But just because they are not doing what you want, or continuing to upgrade your particular product does not mean that they are not innovating or making legitimate design or business decisions.
Damon
Powernode, NAD M32, Cambridge CD transport, Analysis Plus, Nordost, iFi Nova, CSS Criton 1TDX, KEF C62
Vancouver, Canada
