25-Sep-2014, 15:26
(This post was last modified: 25-Sep-2014, 17:59 by disarmamant.)
Firstly thank you to all those who replied with very useful advice.
I have installed CCleaner on my laptop and run the cleaner and the registry cleaner.
I checked that the original install of AIR had been fully uninstalled, I found that the driver was still listed in the Windows device manager so I removed it.
I was advised by Devialet that I should disable any anti virus software before installing AIR, they say that some anti virus software can block proper installation. I have McAfee anti virus Enterprise V8.8 on my laptop, I checked in the deep defender console and there were two files quarantined in there as PUP's (potential unwanted programs), both these files were associated with the AIR software. I deleted both of the files from quarantine.
I disabled both the McAfee anti virus and the Malwarebytes protection and tried to re-install AIR, but I still get the same Error code 2 alarm.
I don't have the choice of doing a clean install of Windows 7 on my laptop as it's a corporate managed laptop. At this point I see no other way but to admit defeat. The only way I can see I could use AIR, if I decide to by a Devialet, is to buy a new laptop just for the Devialet AIR.
I have installed CCleaner on my laptop and run the cleaner and the registry cleaner.
I checked that the original install of AIR had been fully uninstalled, I found that the driver was still listed in the Windows device manager so I removed it.
I was advised by Devialet that I should disable any anti virus software before installing AIR, they say that some anti virus software can block proper installation. I have McAfee anti virus Enterprise V8.8 on my laptop, I checked in the deep defender console and there were two files quarantined in there as PUP's (potential unwanted programs), both these files were associated with the AIR software. I deleted both of the files from quarantine.
I disabled both the McAfee anti virus and the Malwarebytes protection and tried to re-install AIR, but I still get the same Error code 2 alarm.
I don't have the choice of doing a clean install of Windows 7 on my laptop as it's a corporate managed laptop. At this point I see no other way but to admit defeat. The only way I can see I could use AIR, if I decide to by a Devialet, is to buy a new laptop just for the Devialet AIR.
Roon Rock, Devialet 220 pro CI, Palmer 2.5 Turntable, AT OC9MLii, Classic Audio MC Pro Phono and Harbeth SHL5 Plus
