Upgrade details

[MightyMart]

So, here we are without any more information on the upgrade, quite as expected...

I had a chat with the Devialet support team earlier today. Apparently the people in charge of talking to customers don't even receive information regarding updates/upgrades from the technical/marketing side (?!). I'm starting to feel sorry for the customer support. They're probably the last to blame for this mess and earlier ones too. 

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My question:
"Hi! I was wondering if you have any information to share regarding the long awaited hardware upgrade for the Expert amps."
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Our conversation:
D: Sorry I do not have any info on that today
ME: Oh... Wasn't this to be released today?
D: I was not informed sorry. These data are not shared with us.
ME: OK? That's... very weird since you are responsible for customer support.
D: I know right. The issue is that sometimes the marketing gives us dates that are never respected so clients are frustrated and that is normal.
ME: But you do know that Devialet sent an email to us long time Expert users some weeks ago about an hardware upgrade?
D: Yes that I am aware.
ME: Yes, it is a little frustrating for me and many others since we know absolutely nothing about when this will be available and how much it will cost. Meanwhile second hand prices are dropping fast and long time users are selling their Devialet gear, which is very sad.
D: I understand. Please stay patient while the team in charge issues the newsletter.
ME: OK, thanks anyway... must be difficult and equally frustrating to be in your position having no answers to give.
D: It is quite frustrating indeed but we try our best to bring satisfaction to everyone still. ^^
D: Thank you.
ME: Take care, bye! :-)
D: Bye!