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[MightyMart]

Oh, by the way, in my experience many engineers are very good communicators, and indeed also care about customers.  I might be a bit biased in this view, being an engineer myself.  In many engineering disciplines, the ability to communicate clearly and accurately is paramount.

I am quite sure that Devialet's communication issues are organisational and basically the fault of the management.  From what I have seen, they don't let the engineers communicate, or at least restrict what they can say.

Just to be clear...

1. I tried to be funny but that wasn't maybe what I was supposed to be trying at that time. However we all need to lighten up a bit I think.

2. Engineers can be either great or crap at communicating, just like any "ordinary" people. My remark was simply about the fact that engineers at Devialet are probably focusing more on engineering than on communicating, which I think is a good thing. Without engineering there would be nothing for Devialet to communicate about.

3. Yes, most larger companies have staff hired to take care of communications with customers etc. Devialet is a quite small and relatively new company and is probably still run as an even smaller company with an inner core of a few people with complete insight and mandate. That's a way of staying in total control. My guess is that customer service mainly was set up a couple of years ago to unburden Thierry & Co. (i.e. the engineers) from communicating with customers and focus more on strategic communications/relations and engineering. However, this seems to have been done in an ad hoc manner and they're still behind in this area, offering mainly rudimentary advice to concerned customers, which we now are complaining about.