16-Jul-2016, 23:39
(This post was last modified: 16-Jul-2016, 23:46 by Hifi_swlon.)
Thanks to Ian and Confused for all the great feedback on the event.
That said, I have to say I didn't find what's been reported was that 'open' to be honest. It seemed more like a bit of insight into the new tech, and a fair bit of fluff.
For me, at this stage, the only thing that would have satisfied me is a "hands up - we f****d up - we got the message, we're on it, and everyone having experienced AIR issues will be looked after". Whether it's a new streaming board FOC, a commitment to communicating the plans and progress with AIR, active beta program with proper designated two way channels for all the feedback, and last but not least an apology for what happened and massively underestimating how much they were pissing off their (some very loyal) customers.
Maybe even a bit of back story. Give us proper details on the issues they were having and what they tried, what went wrong. Share the pain. That's being open.
But I suppose a dealer event is never going to be the place for that kind of transparency. It is after all, a chance to promote and 'sell'.
Anyway, on that note I've pledged to myself that I'm not going to make another comment on AIR in 2016, other than to help protect innocent newbies from making a mistake if I see someone looking like they might. That probably comes as relief to some I'm sure.
That said, I have to say I didn't find what's been reported was that 'open' to be honest. It seemed more like a bit of insight into the new tech, and a fair bit of fluff.
For me, at this stage, the only thing that would have satisfied me is a "hands up - we f****d up - we got the message, we're on it, and everyone having experienced AIR issues will be looked after". Whether it's a new streaming board FOC, a commitment to communicating the plans and progress with AIR, active beta program with proper designated two way channels for all the feedback, and last but not least an apology for what happened and massively underestimating how much they were pissing off their (some very loyal) customers.
Maybe even a bit of back story. Give us proper details on the issues they were having and what they tried, what went wrong. Share the pain. That's being open.
But I suppose a dealer event is never going to be the place for that kind of transparency. It is after all, a chance to promote and 'sell'.
Anyway, on that note I've pledged to myself that I'm not going to make another comment on AIR in 2016, other than to help protect innocent newbies from making a mistake if I see someone looking like they might. That probably comes as relief to some I'm sure.
>>> 1st Place Award: Devialet, last decades most disappointing technology purchase. <<<
