Devialet at Oxford Audio 13th July

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Devialet values their customers otherwise they wouldn't be in business.

At the risk of taking this further off topic, I don't think you can draw that conclusion simply from the fact that Devialet (or any company, in general) is in business.

If you're making a comment about Devialet's motivation for being in business, it is to make a profit for their shareholders.  That does not necessarily depend on valuing their customers.

A better argument would be that if they didn't value their customers, they would go out of business.  Of course I agree with that, in the long term, but only once they're living off continuing sales rather than large injections of capital.