Devialet at Oxford Audio 13th July

[mdconnelly]

I'm certainly willing to give Devialet the benefit of the doubt and call their to-date lack of business acumen in marketing, communication and customer retention as nothing more than misplaced priorities and business growing pains. My hope is that will all change. I love my Expert and dearly want to see Devialet succeed.

Growing strength in these areas, however, is far more than just hiring someone and assigning them to do it. A good example is to look at how Roon Labs communicates with and supports their customers. That is proactively accomplished by establishing a strong, customer-centric philosophy and assigning sufficient resources that actively and eagerly engage.

Caveat: I'm just a customer of both Devialet and Roon Labs and find it fascinating to observe the opposite extremes in customer interaction and support. Yet both companies sell stellar, highly praised products.