Devialet at Oxford Audio 13th July

[RebelMan]

Devialet values their customers otherwise they wouldn't be in business.

At the risk of taking this further off topic, I don't think you can draw that conclusion simply from the fact that Devialet (or any company, in general) is in business.

If you're making a comment about Devialet's motivation for being in business, it is to make a profit for their shareholders.  That does not necessarily depend on valuing their customers.

A better argument would be that if they didn't value their customers, they would go out of business.  Of course I agree with that, in the long term, but only once they're living off continuing sales rather than large injections of capital.

It may be slightly off topic but then again it is apropos given the context of the Oxford event.  

It would be a bit naive to conclude that Devialet started this business without the intent of having valued customers.  The old adage "if you build it they will come" is applicable to every business.  How well they execute the (business) plan is what matters to investors.  It stands to reason all companies aim to be profitable but profit follows sales which follows product which follows market which are the (target) consumers.  To be in business for any other reason is a doomed recipe from the start.

Devialet has succumbed to the same problem that plagues all young companies that have a great product but not the means to fully supply the demand for it and to properly provide the services that are necessary.  If they want to continue this business and be successful at doing so things will need to improve.  What is happening here is nothing new but it is unfortunate.  Fortunately, they already know this and they are showing a willingness to address their customer's feedback.  This speaks well of them as many other businesses would be less inclined.