Devialet at Oxford Audio 13th July

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It would be a bit naive to conclude that Devialet started this business without the intent of having valued customers.  The old adage "if you build it they will come" is applicable to every business.  How well they execute the (business) plan is what matters to investors.  It stands to reason all companies aim to be profitable but profit follows sales which follows product which follows market which are the (target) consumers.  To be in business for any other reason is a doomed recipe from the start.

The last thing I will say on this sub-topic is that there's a difference between valuing the customers' money, and valuing the customers themselves.  This might become evident when repeat business is not very important, for example because the target market and/or product range is always changing.