Devialet at Oxford Audio 13th July

[RebelMan]

The last thing I will say on this sub-topic is that there's a difference between valuing the customers' money, and valuing the customers themselves.  This might become evident when repeat business is not very important, for example because the target market and/or product range is always changing.

I don't think you can make the division.  They are in the business to make money not friends.  However, if they have personally offended you then you have a point.