Devialet at Oxford Audio 13th July

[RebelMan]

However, if you have done your due diligence none of the issues you speak of should have been unexpected.  

It's time to move optimistically forward rather than pessimistically backward.

Your comments do come across partly condescending.

A product is advertised to perform certain tasks, and then those tasks don't work correctly for some, so why aren't those people who paid the same money as those that have no issues with the product not allowed to complain. You buy a car, I buy a car, mine has no issues, yours periodically does, are you not then entitled to complain to the supplier, especially if they still haven't fixed the issues after multiple requests.

Devialet supply great products, and no one is naive enough to assume that everything will be perfect, but when it isn't then it would also be assumed that the issues will be dealt with and corrected in a timely manner (weeks is to be expected not months, and that's double figure months, not singular).

Don't want to bog down this thread with all negativity and bitching, but Devialet do not exactly have a great track record of fixing part of their product that isn't working correctly (both with Expert & Phantom lines). I've had better customer service from companies where I've bought a product costing in the hundreds, not in the 10's of thousands.

Glad you're enjoying your Devialet product, but it isn't the same for others, and to deny them the expectation for the supplier (Devialet) to fix what what has been paid for is frustrating for those who experiences aren't as enjoyable as others.

My comments are simply derived from the experience and wisdom I have incurred from both this hobby and in my professional career, they're not feelings.  I concur that companies need to take ownership of the products and services they deliver and when they drop the ball they should be held accountable by their customers.  But it's how that feedback is delivered that I take exception too.  Giving an honest account of ones encounters is always welcome but repeatedly bashing a brand (post-to-post and thread-to-thread) because a personal bias exists is not really helpful but rather persuasive in tone.  I understand the frustrations some people have had with Devialet AIR, support and communications, I really do.  But I also know that this is nothing new.  I know that may be sobering news to some and it doesn't help the situation but people should either take the situation for what it is and see a resolution for it through to the end or move on.  Griping is pointless.